Astegic takes pride in our proven ability to operate and maintain infrastructure services for our customers. We understand that every organization has specific needs and, to that end, we assure our professionals are trained and certified in your specific platform. Our comprehensive approach to providing IT support services considers all aspects of people, processes and technology to successfully and effectively address and manage the evolving and complex needs of our customers.

Our approach, based on ITIL best practices for service support and delivery, is designed to provide the proper mix of proactive project management, a deep understanding of our customer’s requirements, top technical talent, standard operating procedures, change management, and emerging technology. In doing so, we deliver comprehensive solutions that are fully aligned with our customer’s business goals, meet defined service level agreements (SLAs), and provide the highest level of quality service. We work with you to identify your specific needs and implement a plan to meet those needs while remaining flexible to changes. Our extensive infrastructure services include:

• Server Management
• Network and Architecture Management
• Security and Risk Management
• Disaster Recovery
• Information Security Planning
• Governance, Risk, and Compliance
• Threat and Vulnerability Assessment
• Privacy Impact Assessment (PIA)
• Customer Care Methodologies/Techniques
• Asset Management
• Service Desk and On-Site Support
• User Training
• Standard Reporting and Performance Dashboards